Returns & complaints

Heat transfer and its suitability for garments

Hot Screen produces a versatile heat transfer that works on most textile materials. Since there is an infinite variety of different textiles/garments and textures, it is always wise to test the textiles. You can either get samples from us and test it yourself or you can submit the materials you want tested to Hot Screen and then get a report back from our test lab. All tests are of course free of charge for you, as the customer.

Complaints of heat transfers prior to application on garments

Please check your order carefully so that it is in accordance with your wishes, i.e. layout, spelling, size, colours, quantity, etc. Hot Screen does not replace incorrectly ordered heat transfers.

You, as the customer, must check the product/delivery upon receipt. In order to claim that a product/delivery is incorrect you need to advise Hot Screen of the error immediately. If Hot Screen has made the heat transfer incorrectly, then Hot Screen will replace it with a new, correct heat transfer.

Hot Screen also offers a satisfied customer warranty on all heat transfers. If you’re not satisfied with the heat transfer for some reason, Hot Screen will offer you a replacement, free of charge. In order to invoke a satisfied customer warranty, a completed return note is required, which is to be supplied together with the incorrect heat transfer.

Contact Customer Service to receive a free return note when you invoke a satisfied customer warranty.

Complaint after application on garments

It is important that you, as the customer, check that the correct heat transfer is on the correct garment. Hot Screen does not replace garments on which incorrect heat transfers have been applied or to which the heat transfer has been applied incorrectly. See the product sheet for application instructions.

Download return note