Heat Transfers That makes companies visible!

General information for ordering in the webshop

Purchase Information

When ordering, a purchase agreement is reached when you choose to confirm your purchase at the checkout. An automated order confirmation will be sent to your registered email address. Ordered products remain the property of Hot Screen until they are paid in full; see the terms and conditions.

Your order will be dispatched from Hot Screen's head office/production facility in Fjärås. If you would like to make changes or additions to your order, it must be done before the production of your order has commenced. An already commenced production can, unfortunately, not be changed, as we do your order together with other orders during the same printing instance.

Order of new logo

When ordering "Stark Solid” quality heat transfers, the maximum number of colours is 7 per logotype. When using more than 7 colours, your heat transfer will be produced in the "Stark Process" quality. Exact colour rendering is not always possible on screen, due to calibration, and should be checked against our colour chart or the Pantone Solid Coated Guide. This colour guide can be ordered at our webshop.

When ordering a new logo, only one design is allowed per heat transfer, i.e. several logos on the same heat transfer are charged per design/logo.

Vectorised files are required for producing heat transfers. If no vector file is available, Hot Screen will redraw the file at a fixed cost for original work, in accordance with the price list. The most common file formats for vectorised files are: .AI, .EPS & .PDF

Contact Customer Service for orders of over 5000 heat transfers or when the size exceeds 700cm2 (square centimetre).

Additional costs

Startup cost: Only when ordering a new heat transfer.

• The startup cost will expire upon ordering over 400 pieces of the same design and size.
• The startup cost will expire upon ordering a single colour white heat transfer.
• The startup cost will expire upon ordering the same design/item.
• The startup cost will expire upon you having ordered the same item from any other heat transfer manufacturer, the start charge will expire. Contact Customer Service after ordering in the webshop for removal of the startup cost.

Colour mixing fee: This is charged for colours outside of Hot Screen’s standard colour chart, in accordance with the current price list.

Four-colour separation: When ordering a Stark Process, Hot Screen produces a four-colour separation process of your design in order to be able to print it in CMYK. Shipping is charged in accordance with the current price list.

Original work: Hot Screen always charges a fixed price for the redrawing of logos, as stated in the current price list.

Order Confirmation & Delivery Notification

At the time of ordering an order confirmation will be sent by e-mail. The order confirmation provides information about the content of the order, as well as the price. On the same day that the order is shipped from Hot Screen you will receive a delivery notification of the ordered items by e-mail, to allow for easy production planning.

Shipping Rates

All orders produced at the same time are shipped together and sent as one shipment to you.
This reduces shipping costs for you and minimizes the burden on our common environment.

Shipping within Sweden: SEK 79
Shipping to Norway: NOK 122.86
Shipping within the EU: EUR 20.39

Customer Accounts

Login details (username and password) to customer accounts on Hot Screen’s webshop should be handled in such a way that they do not come to the attention of unauthorised persons. By giving out their login details, the customer confirms that that person is entitled to place orders in the customer's name and that the customer is liable for payment. If a customer should suspect that an unauthorised person has access to their login information, it is incumbent on the customer to immediately notify Hot Screen and change their password.

Terms of Sale

General terms
Hot Screen AB only sells to resellers. In order to become a Hot Screen AB reseller, you must be in the retail garment sector or an industry deemed equivalent by Hot Screen AB. You can apply to become a retailer by clicking on the link “account application” on Hot Screen AB’s website or by contacting Hot Screen AB. Current contact information can be found on Hot Screen AB’s website, www.hotscreen.se

Prices
Hot Screen AB’s prices are based on the current price list. Hot Screen AB’s price list is valid for a calendar year. All Hot Screen AB’s prices are exclusive of VAT and shipping. Hot Screen AB does not assume liability for price revisions caused by factors beyond Hot Screen AB’s control and influence.

Payment terms
The credit period is 30 days. In the event of late payment, Hot Screen AB has the right to charge late payment interest (8%). The products remain the property of Hot Screen AB, until they have been paid for in full. If there is reasonable doubt as regards the customer’s solvency, Hot Screen AB is entitled to reduce the credit period, demand advance payment or other security for future deliveries.

Delivery
Delivery is carried out within & outside Sweden by carriers engaged by Hot Screen AB or a courier service with ex works delivery terms. The risk of delivery is transferred to the customer once Hot Screen AB hands the product over to the carrier in accordance with Incoterms 2010 EXW-Ex Works.

Shipping
Shipping is charged according to the current price list.

Force Majeure
Without liability for damages, Hot Screen AB is entitled to cancel, limit or postpone deliveries to the extent performance is made impossible or materially hindered or made significantly more expensive due to circumstances beyond Hot Screen AB’s control, e.g. war-like events, riots or revolts, disruptions in public communications, import or export restrictions, changes in laws and regulations or other decree by authorities in Sweden or abroad, strike, lock-out, blockade or other labour disturbances, fire, explosions or other accidents, or for defects or delays in services performed by sub-contractors due to the above mentioned circumstances.

Returns & complaints
Information about our returns and complaints procedures is available on our website, www.hotscreen.se. You are also welcome to contact our customer service team for help. Our opening hours are available at www.hotscreen.se

Change of terms
Information and prices are provided with reservation for misprints and typing-errors. Hot Screen AB reserves the right to amend these General Terms of Sale at any time.

HEAT TRANSFER TERMS OF SALE

Delivery options
Regular delivery: A maximum production time of 5 business days after approved proofing/order. (4 days’ production time when ordering via web shop)
Express delivery: Max. production time of 3 business days from approved proofing/order.
Next day express (DEX): Production time of 1 business day from approved proofing/order.
Your goods will ship no later than the day after order placement. DEX orders must be placed before 2pm for Hot Screen AB to guarantee next-day shipping of your goods.

Order confirmation
Within 12 regular business hours from ordering, a digital order confirmation will be sent with a planned delivery date. The order confirmation is sent via e-mail to the resellers chosen contact e-mail. For orders placed via the web shop, the order confirmation is sent automatically on approval of the order.

Changes after order confirmation
When the order confirmation has been sent by Hot Screen AB, no changes to the order are accepted.

Delivery order
On the day the order is transferred from Hot Screen AB, a digital delivery order is sent via e-mail to the reseller’s chosen contact e-mail, along with a link for tracing the order. The link goes to the carrier’s digital tracking system for tracking the parcel, and allows tracking of the shipment.

Delivery delay
If a complication arises which delays the delivery, a notification with the cause for the delay and a new delivery date is sent via e-mail to the reseller’s chosen contact e-mail.

Warranty
Hot Screen AB guarantees that the delivered product matches the proof, in accordance with the order or the accompanying graphic material. In the event of any anomalies, Hot Screen will produce new heat transfers free of charge.

Limitation of liability
Hot Screen AB is not liable for the reseller’s lost profits, transport costs, production loss or other financial losses. Nor is Hot Screen AB liable for damages which arise from the erroneous use or application of heat transfers on materials which have not been verified as suitable for the heat transfer products.

Heat transfers functionality - Reseller's liability
The reseller is liable for ensuring the heat transfer’s suitability and function for the product it is applied to. On request, Hot Screen AB will send product samples for functionality verification free of charge. In case of uncertainty regarding the suitability of the chosen material, Hot Screen AB will perform verification free of charge. 

Reservations for material for printing
Hot Screen AB does not accept liability for submitted material, neither for its contents or its form. Submitted material is stored and made available for re-ordering by the orderer in a digital archive, and anyone who submits digital material to Hot Screen AB is considered to have accepted such storage. Reservations in this regard are not accepted.

HEAT PRESSES TERMS OF SALE

Delivery Hot 2000 heat press
Regular delivery: A maximum of 5 working days from placing an order for a Hot 2000 heat press.
When ordering more than 5 Hot 2000 at the same time, the delivery time must be agreed at the time of ordering, depending on the size of the order. Contact customer services or a sales associate for delivery times.

Delivery of other heat press or custom product
When ordering a heat press other than Hot 2000, or a custom product, the delivery time will be confirmed at the time of ordering depending on the size and nature of the order.

Order confirmation
Within 12 business hours from ordering, a digital order confirmation will be sent with a planned delivery date.The order confirmation is sent via e-mail to the resellers chosen contact e-mail. For orders placed via the web shop, the order confirmation is sent automatically on approval of the order.

Changes after order confirmation
When the order confirmation has been sent by Hot Screen AB, no changes to the order are accepted, even in cases when it is not yet in the hands of the delivery company. This does not apply to heat presses of other makes or custom products.

Delivery order
On the day the order is transferred from Hot Screen AB, a digital delivery confirmation is sent via e-mail to the reseller’s chosen contact e-mail, along with a link for tracing the order. The link goes to the carrier’s digital tracking system for tracking the parcel, and allows tracking of the shipment.

Delivery delay
If a complication arises which delays the delivery, a notification with the cause for the delay and a new delivery date is sent via e-mail to the reseller’s chosen contact e-mail.

Warranty
The warranty period for Hot 2000 heat press is valid for one (1) year from the date of sale. Product warranty terms can be found in the Hot 2000 heat press manual.

Limitation of liability
Hot Screen AB is not liable for the reseller’s lost profits, transport costs, production loss or other financial losses. Hot Screen AB is also not liable for damage caused by incorrect use of the heat press.

Returns & Complaints

Heat transfer and its suitability for garments

Hot Screen produces a versatile heat transfer that works on most textile materials. Since there is an infinite variety of different textiles/garments and textures, it is always wise to test the textiles. You can either get samples from us and test it yourself or you can submit the materials you want tested to Hot Screen and then get a report back from our test lab. All tests are of course free of charge for you, as the customer.

Complaints of heat transfers prior to application on garments

Please check your order carefully so that it is in accordance with your wishes, i.e. layout, spelling, size, colours, quantity, etc. Hot Screen does not replace incorrectly ordered heat transfers.

You, as the customer, must check the product/delivery upon receipt. In order to claim that a product/delivery is incorrect you need to advise Hot Screen of the error immediately. If Hot Screen has made the heat transfer incorrectly, then Hot Screen will replace it with a new, correct heat transfer.

Hot Screen also offers a satisfied customer warranty on all heat transfers. If you're not satisfied with the heat transfer for some reason, Hot Screen will offer you a replacement, free of charge. In order to invoke a satisfied customer warranty, a completed return note is required, which is to be supplied together with the incorrect heat transfer.

Contact Customer Service to receive a free return note when you invoke a satisfied customer warranty.

Complaint after application on garments

It is important that you, as the customer, check that the correct heat transfer is on the correct garment. Hot Screen does not replace garments on which incorrect heat transfers have been applied or to which the heat transfer has been applied incorrectly. See the product sheet for application instructions.

Download return note