General information for ordering in the webshop

Purchase Information

When ordering, a purchase agreement is reached when you choose to confirm your purchase at the checkout. An automated order confirmation will be sent to your registered email address. Ordered products remain the property of Hot Screen until they are paid in full; see the terms and conditions.

Your order will be dispatched from Hot Screen’s head office/production facility in Fjärås. If you would like to make changes or additions to your order, it must be done before the production of your order has commenced. An already commenced production can, unfortunately, not be changed, as we do your order together with other orders during the same printing instance.

Order of new logo

When ordering “Stark Solid” quality heat transfers, the maximum number of colours is 7 per logotype. When using more than 7 colours, your heat transfer will be produced in the “Stark Process” quality. Exact colour rendering is not always possible on screen, due to calibration, and should be checked against our colour chart or the Pantone Solid Coated Guide. This colour guide can be ordered at our webshop.

When ordering a new logo, only one design is allowed per heat transfer, i.e. several logos on the same heat transfer are charged per design/logo.

Vectorised files are required for producing heat transfers. If no vector file is available, Hot Screen will redraw the file at a fixed cost for original work, in accordance with the price list. The most common file formats for vectorised files are: .AI, .EPS & .PDF

Contact Customer Service for orders of over 5000 heat transfers or when the size exceeds 700cm2 (square centimetre).

Additional costs

Startup cost: Only when ordering a new heat transfer.

• The startup cost will expire upon ordering over 400 pieces of the same design and size.
• The startup cost will expire upon ordering a single colour white heat transfer.
• The startup cost will expire upon ordering the same design/item.
• The startup cost will expire upon you having ordered the same item from any other heat transfer manufacturer, the start charge will expire. Contact Customer Service after ordering in the webshop for removal of the startup cost.

Colour mixing fee: This is charged for colours outside of Hot Screen’s standard colour chart, in accordance with the current price list.

Four-colour separation: When ordering a Stark Process, Hot Screen produces a four-colour separation process of your design in order to be able to print it in CMYK. Shipping is charged in accordance with the current price list.

Original work: Hot Screen always charges a fixed price for the redrawing of logos, as stated in the current price list.

Order Confirmation & Delivery Notification

At the time of ordering an order confirmation will be sent by e-mail. The order confirmation provides information about the content of the order, as well as the price. On the same day that the order is shipped from Hot Screen you will receive a delivery notification of the ordered items by e-mail, to allow for easy production planning.

Shipping Rates

All orders produced at the same time are shipped together and sent as one shipment to you.
This reduces shipping costs for you and minimizes the burden on our common environment.

Shipping within Sweden: SEK 79
Shipping to Norway: NOK 122.86
Shipping within the EU: EUR 20.39

Customer Accounts

Login details (username and password) to customer accounts on Hot Screen’s webshop should be handled in such a way that they do not come to the attention of unauthorised persons. By giving out their login details, the customer confirms that that person is entitled to place orders in the customer’s name and that the customer is liable for payment. If a customer should suspect that an unauthorised person has access to their login information, it is incumbent on the customer to immediately notify Hot Screen and change their password.